Refund policy

🔄 Svarna Return & Refund Policy

Because sometimes great picks need a second shot.

We totally get it — not every order hits home. That’s why we’ve made returns simple, hassle-free, and kind of chill.

📅 30-Day Svarna Satisfaction Promise

You’ve got 30 days from the day you receive your order to request a return. No pressure — just make sure your item is:

Unused and in original condition
Packed in its original packaging
Includes receipt or proof of purchase

📦 How to Start a Return

Just email us at hey@trysvarna.com or call us at [Insert Contact Number] to kick things off.

Send returns to:

📍 Ward 16, Near Hanuman Mandir, Kheranji Camp, Paraisa,
Dist. Chhindwara, Madhya Pradesh – 480441

Important: Please contact us before sending anything back. Returns without approval won’t be accepted — and we’d hate for that to happen.

🚚 After Your Return is Approved

We'll send you:

A return shipping label
Step-by-step instructions

No stress, no confusion — just a smooth process.

🚨 Received a Damaged or Wrong Item?

Oops — our bad. If you got something broken, defective, or completely wrong, shoot us an email or call us immediately. We'll fix it, fast.

🔁 Want to Exchange Something?

Go ahead and place a new order for what you want, and return the original. It’s the quickest way to swap and keep things moving.

🇪🇺 For Our EU Fam — 14-Day Cooling-Off Period

EU customers can cancel or return orders within 14 days — no explanation needed. Just make sure the product is unused, with tags and original packaging.

💸 Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved. If it is, the money goes back to your original payment method within 10 business days.

Quick heads-up: your bank or credit card provider might take a little longer to process it.

Still no refund after 15 business days? Hit us up at hey@trysvarna.com and we’ll look into it.

Svarna Promise: We’re here to make sure your shopping experience stays golden — even when something needs a redo.